About 2-1-1


Every day, individuals go without essential services while help is readily available. The Heart of Illinois United Way and Advanced Medical Transport of Central Illinois have partnered to provide Heart of Illinois 2-1-1, a comprehensive information and referral line to connect callers to critical health and human care programs.


As part of the “N-1-1” calling system that includes 9-1-1 and 4-1-1, Heart of Illinois 2-1-1 offers a new way to access services throughout Peoria, Tazewell, Woodford, Marshall, Stark and Putnam counties. The Heart of Illinois United Way, like many United Ways across the nation, has a long history of providing information and referral to the community. By launching 2-1-1, local programs and services provided by health and human care agencies, nonprofit, religious and governmental agencies can be readily accessible in times of need.


Nationally, 2-1-1 call centers average more than 17 million calls each year. The first 2-1-1 call center was launched in 1997 by the United Way of Greater Atlanta. Three years later, the Federal Communication Commission set a national mandate for all states to offer 2-1-1 access; and in 2009, the State of Illinois began to put 2-1-1 into action statewide. With the Heart of Illinois United Way's currently funded information and referral line averaging more than 8,500 calls per year, the new Heart of Illinois 2-1-1 line will take over these calls and be available 24-hours a day, seven days a week.


The partnership established with Advanced Medical Transport of Central Illinois (AMT) is a vital component to providing comprehensive information and referral services to central Illinois. Linked to AMT's 9-1-1 call center, 2-1-1 information and referral specialists can easily transfer calls in case of emergency and 9-1-1 call center staff has been cross-trained to provide 2-1-1 assistance. And in cases of extreme emergency, the call center at AMT is rated to withstand an F5 rated tornado, has redundant phone lines and emergency power, a self-contained HVAC system and web based software.


By making just one, confidential call to 2-1-1, the caller will be provided with fast and efficient access to resources across the community . . . no more wrong numbers or wasted time trying to find the right resource. The specially trained 2-1-1 call center staff will collect demographic information with caller’s consent, assess a caller’s needs while exploring special requirements, and ultimately, provide the caller useful referral information.


With the Heart of Illinois 2-1-1, people needing critical health and human care services will know that help is just a phone call away.


To search for 2-1-1 information nationwide, click here.